Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the procedures and terms related to refunds and order cancellations for products purchased through our e-commerce website. By placing an order with us, you agree to comply with the terms and conditions set forth below.

1. Order Cancellation

1.1 Cancellation by the Customer:
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed for shipment. However, once the order has been processed, cancellation may not be possible or may be subject to additional fees.

1.2 Cancellation by the Company:
We reserve the right to cancel an order in certain circumstances, including but not limited to:

- Unavailability of the product(s) ordered
- Inaccurate or incomplete address information provided
- Suspected fraudulent activity
- Failure to comply with our terms and conditions

In the event of order cancellation by the company, we will notify you promptly and provide a full refund for any payment made.

2. Refund Eligibility

2.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 10 days of receiving the order. We may request photographic evidence or other relevant information to assess the condition of the product. Upon verification, we will provide a refund, replacement, or repair, depending on the nature of the issue.

2.2 Incorrect Product or Order:
If you receive an incorrect product or an incomplete order, please contact our customer support team within 10 days of receiving the order. We will investigate the matter and arrange for the correct product(s) to be shipped or any missing item(s) to be sent as soon as possible.

2.3 Change of Mind or Dissatisfaction:
If you change your mind about a purchase or are dissatisfied with the product(s) received, please contact our customer support team within 10 days of receiving the order. Depending on the circumstances, we may offer a refund, exchange, or store credit. Any return shipping costs incurred in such cases may be your responsibility.

3. Return Process

3.1 Authorization:
For eligible returns, we will provide you with return authorization and instructions. Please do not return any products without prior authorization from us.

3.2 Condition of Returned Products:
Returned products must be in their original condition, unused, and with all original packaging and tags intact (unless the return is due to product damage or defect). We reserve the right to refuse returns that do not meet these requirements.

3.3 Return Shipping:
You will be responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect product. We recommend using a trackable shipping method and obtaining proof of postage for your records.

4. Refund Processing

4.1 Refund Method:
Refunds will be processed using the same method of payment used for the original purchase, unless otherwise agreed upon.

4.2 Refund Timeframe:
Refunds will be processed within 5-7 business days upon receipt and inspection of the returned product(s). The exact time for the refund to reflect in your account may vary depending on your financial institution.

5. Contact Information

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team using the contact information provided on our website